ticket_replies

Detail /ticket_replies/{uuid}

Get one ticket reply by UUID (/ticket_replies/{uuid}). Adds the HTML message body to the list fields.

GET

/ticket_replies/{uuid}

curl --request GET \
  --url 'https://default.hannacrm.app/api/v4/ticket_replies/{uuid}?fields=%3Cstring%3E' \
  --header 'Authorization: Bearer <token>'

{
  "record": {
    "attachments": [
      {
        "content_id": "<string>",
        "file_name": "<string>",
        "filetype": "<string>",
        "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
      }
    ],
    "author": {
      "email": "<string>",
      "name": "<string>",
      "type": "staff",
      "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
    },
    "created_at": "2023-11-07T05:31:56Z",
    "email_bcc": "<string>",
    "email_cc": "<string>",
    "email_from": "<string>",
    "email_to": "<string>",
    "message": "<string>",
    "message_text": "<string>",
    "sent_to_client": true,
    "ticket": {
      "subject": "<string>",
      "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
    },
    "uuid": "<string>"
  }
}

Authorizations

Authorizationstringheaderrequired

API key (Bearer token) created in Setup → API & MCP.

Path Parameters

uuidstringrequired

Record identifier (uuid)

Optional response field paths (dot notation for nested groups, e.g. billing_address.street; array fields are returned whole). Comma-separated string is also accepted. Identifier field is always included.

Response

Single record

recordobject

Fields enabled for this documentation instance (projection enabled: feature, option, subdomain, closures) plus account-level form field visibility. Role- and user-level field overrides are not applied here, so an API key whose staff user has such overrides may receive fewer fields. A disabled field is omitted from the response object entirely; a present key with a null value means the record simply has no value.

Show child attributes

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Authorizations

Path Parameters

Query Parameters

Response