ticket_replies

List /ticket_replies

List ticket conversation replies (the initial message is message on /tickets/{uuid}). Use filter[ticket] for one ticket's conversation and sort=created_at to read it oldest first; use filter[created_since] to poll new replies across all tickets. Each item has the author, message_text, the email envelope and attachments (download them via /tickets/{uuid}/files/{fileUuid}/content). The HTML body is only on the detail endpoint. A reply is visible when its ticket is. Response: items and pagination.

GET

/ticket_replies

curl --request GET \
  --url 'https://default.hannacrm.app/api/v4/ticket_replies?query=%3Cstring%3E&page=123&per_page=123&filter%5Bticket%5D=%3Cstring%3E&filter%5Bcreated_since%5D=2023-11-07T05%3A31%3A56Z&filter%5Bcreated_at%5D=%3Cstring%3E&filter%5Buuid%5D=%3Cstring%3E&sort=%3Cstring%3E&fields=%3Cstring%3E' \
  --header 'Authorization: Bearer <token>'

{
  "items": [
    {
      "attachments": [
        {
          "content_id": "<string>",
          "file_name": "<string>",
          "filetype": "<string>",
          "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
        }
      ],
      "author": {
        "email": "<string>",
        "name": "<string>",
        "type": "staff",
        "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
      },
      "created_at": "2023-11-07T05:31:56Z",
      "email_bcc": "<string>",
      "email_cc": "<string>",
      "email_from": "<string>",
      "email_to": "<string>",
      "message_text": "<string>",
      "sent_to_client": true,
      "ticket": {
        "subject": "<string>",
        "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
      },
      "uuid": "<string>"
    }
  ],
  "pagination": {
    "from": 123,
    "last_page": 123,
    "page": 123,
    "per_page": 123,
    "to": 123,
    "total": 123
  },
  "query": "<string>"
}

Authorizations

Authorizationstringheaderrequired

API key (Bearer token) created in Setup → API & MCP.

Query Parameters

querystringquery

Optional search phrase matched against the sender name and email addresses.

Minimum string length: 1

pageintegerquery

Page number (1-based).

Required range: 1 <= x

per_pageintegerquery

Number of results per page.

Required range: 1 <= x <= 50

filter[ticket]stringquery

Ticket UUIDs: the replies of these tickets.

filter[created_since]stringquery

Return only replies added at or after this ISO 8601 timestamp (e.g. 2026-09-01T00:00:00Z). Intended for polling new replies across all tickets.

filter[created_at]stringquery

Reply date range (YYYY-MM-DD - YYYY-MM-DD).

filter[uuid]stringquery

Reply UUIDs. Use it to fetch several known replies in one call.

sortstringquery

Optional sort order, comma-separated; prefix a field with - for descending (e.g. sort=-updated_at); empty values sort last. Sortable fields: created_at, email_bcc, email_cc, email_from, email_to, uuid. Default when omitted: -date,-id.

fieldsstring[]query

Optional response field paths (dot notation for nested groups, e.g. billing_address.street; array fields are returned whole). Comma-separated string is also accepted. Identifier field is always included.

Response

Search results

itemsobject[]

Show child attributes

paginationobject

Show child attributes

querystring

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