tickets

List /tickets

Search tickets. Matches subject, client name, or email (optional query). Supports pagination and filters: status, assignees, client, departments, type, created_by, created_at, last_reply, and organization. Each item includes uuid, status, priority, type, relations, and assignees as UUID JSON objects. Response: items and pagination.

GET

/tickets

List /tickets

curl --request GET \
  --url 'https://default.hannacrm.app/api/v4/tickets?query=%3Cstring%3E&page=123&per_page=123&filter%5Bupdated_since%5D=2023-11-07T05%3A31%3A56Z&filter%5Bcreated_since%5D=2023-11-07T05%3A31%3A56Z&filter%5Bstatus%5D=%3Cstring%3E&filter%5Bassignees%5D=3c90c3cc-0d44-4b50-8888-8dd25736052a&filter%5Bclient%5D=%3Cstring%3E&filter%5Bdepartments%5D=%3Cstring%3E&filter%5Btype%5D=3c90c3cc-0d44-4b50-8888-8dd25736052a&filter%5Bcreated_by%5D=3c90c3cc-0d44-4b50-8888-8dd25736052a&filter%5Bcreated_at%5D=%3Cstring%3E&filter%5Blast_reply%5D=%3Cstring%3E&filter%5Borganization%5D=3c90c3cc-0d44-4b50-8888-8dd25736052a&filter%5Buuid%5D=%3Cstring%3E&filter%5Bupdated_by%5D=3c90c3cc-0d44-4b50-8888-8dd25736052a&filter%5Bupdated_at%5D=%3Cstring%3E&sort=%3Cstring%3E&fields=%3Cstring%3E' \
  --header 'Authorization: Bearer <token>'

{
  "items": [
    {
      "assignees": [
        {}
      ],
      "client": [
        {}
      ],
      "contact_person": [
        {}
      ],
      "created_at": "2023-11-07T05:31:56Z",
      "created_by": {
        "name": "<string>",
        "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
      },
      "departments": [
        {}
      ],
      "email": "<string>",
      "last_reply": "2023-11-07T05:31:56Z",
      "object": [
        {}
      ],
      "organization": [
        {}
      ],
      "organization_name": "<string>",
      "priority": [
        {}
      ],
      "project": [
        {}
      ],
      "react_time_from_client": "2023-11-07T05:31:56Z",
      "service": [
        {}
      ],
      "status": [
        {}
      ],
      "subject": "<string>",
      "type": [
        {}
      ],
      "updated_at": "2023-11-07T05:31:56Z",
      "updated_by": {
        "name": "<string>",
        "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
      },
      "uuid": "<string>"
    }
  ],
  "pagination": {
    "from": 123,
    "last_page": 123,
    "page": 123,
    "per_page": 123,
    "to": 123,
    "total": 123
  },
  "query": "<string>"
}

Authorizations

Authorizationstringheaderrequired

API key (Bearer token) created in Setup → API & MCP.

Query Parameters

querystringquery

Optional search phrase for ticket subject, client name, or email.

Minimum string length: 1

pageintegerquery

Page number (1-based).

Required range: 1 <= x

per_pageintegerquery

Number of results per page. limit is accepted as an alias.

Required range: 1 <= x <= 50

filter[updated_since]stringquery

Return only records whose updated_at is at or after this ISO 8601 timestamp (e.g. 2026-08-11T00:00:00Z). Intended for incremental polling.

filter[created_since]stringquery

Return only records whose created_at is at or after this ISO 8601 timestamp (e.g. 2026-08-11T00:00:00Z). Intended for polling new records.

filter[status]stringquery

Ticket status UUIDs or code_name values.

filter[assignees]string[]query

Assignee staff UUIDs.

filter[client]stringquery

Client UUIDs.

filter[departments]stringquery

Department UUIDs.

filter[type]string[]query

Ticket type picklist value UUIDs.

filter[created_by]string[]query

Creator staff UUIDs.

filter[created_at]stringquery

Ticket created date range.

filter[last_reply]stringquery

Last reply date range.

filter[organization]string[]query

Organization UUIDs.

filter[uuid]stringquery

Record UUIDs. Use it to fetch several known records in one call.

filter[updated_by]string[]query

Staff UUID who last changed the record. Empty until the record is saved once after 2026-09.

filter[updated_at]stringquery

Last change date range (YYYY-MM-DD - YYYY-MM-DD). Use updated_since for one-sided incremental polling.

sortstringquery

Optional sort order, comma-separated; prefix a field with - for descending (e.g. sort=-updated_at); empty values sort last. Sortable fields: created_at, email, last_reply, react_time_from_client, subject, updated_at, uuid. Default when omitted: -ticketid.

fieldsstring[]query

Optional response field paths (dot notation for nested groups, e.g. billing_address.street; array fields are returned whole). Comma-separated string is also accepted. Identifier field is always included.

Response

Search results

itemsobject[]

Show child attributes

paginationobject

Show child attributes

querystring

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