Email Templates and Languages

Go to System Settings → Email Templates. Templates are grouped by module, so first select the process for which you want to modify the email.

When you open a template, you will find:

• the template name and its technical identifier;
• an Inactive toggle switch;
• options for plain text and rich text formatting;
• the subject line and email body for each active language;
• a list of available variables.

When the email is sent, a variable—such as {invoice_number}—is replaced by a specific value (e.g., Invoices). Use only the variables displayed next to the template and do not alter their spelling.

When editing, fill in the content for all languages ​​in use. If the text for a specific language is left blank, the recipient for that language may receive an incomplete email. Use a clear description of the action or document in the subject line, and include a single, primary call to action in the body text.

The plus icon next to certain groups allows you to create a custom template. Its identifier must be unique. Before disabling or deleting a template, check which processes use it and save a copy of the content.

Related articles

• Connecting a team member's mailbox
• Custom Sending Domain