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Profile Security and Personal Integrations

This section of the profile manages login security settings and services connected via team member.

Last updated 13 days ago

Profile Security

In the Security section, you can change your password, enable 2FA, and view recent devices. Use a strong, unique password and keep your 2FA recovery information in a secure location. If you find an unrecognized device, terminate its session, change your password, and notify the administrator.

Profile Integrations

The Integrations menu may display Google Calendar and Contacts, Office 365 Calendar, email, and telephony services. Connect only your work account and verify the data being synchronized. In the email section, you can select the mailbox type and synchronization settings. Do not share passwords or OAuth codes with others.

If a call is missing from history

Distinguish three results: the notification shown during a call, the saved call history, and the selection displayed in a particular widget. Seeing a notification does not by itself confirm that the call history has been saved.

  1. Check which telephony integration is used and whether it is enabled for your account. The number check below is particularly relevant to the Tele2 Mobili stotelė integration; other providers may have different requirements.
  2. An administrator should check that the correct telephony number is assigned to an active staff member. If the integration restricts processing to activated users, also check the staff member's telephony activation.
  3. Finish a test call and refresh the history. Tele2 call processing starts upon receipt of the call-ended event and runs in the background, so a ringing notification alone is insufficient.
  4. Check the date range, staff member, and other active filters in the history and widget. Compare the same call, its direction, and time.

If the call is missing, send Hanna Customer Support the provider, team member, start and end time with time zone, direction, and which result is missing. Share phone numbers only to the extent needed to investigate the issue. An administrator or Hanna Customer Support can then check event receipt, team member matching, and background processing.

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