ticket_statuses

List /ticket_statuses

List ticket statuses (optional query matches name and code_name). Each item includes uuid (when present), code_name, name (JSON translations), and color. Response: items and pagination.

GET

/ticket_statuses

curl --request GET \
  --url 'https://default.hannacrm.app/api/v4/ticket_statuses?query=%3Cstring%3E&page=123&per_page=123&sort=%3Cstring%3E&fields=%3Cstring%3E' \
  --header 'Authorization: Bearer <token>'

{
  "items": [
    {
      "code_name": "<string>",
      "color": "<string>",
      "name": [
        {}
      ],
      "uuid": "<string>"
    }
  ],
  "pagination": {
    "from": 123,
    "last_page": 123,
    "page": 123,
    "per_page": 123,
    "to": 123,
    "total": 123
  },
  "query": "<string>"
}

Authorizations

Authorizationstringheaderrequired

API key (Bearer token) created in Setup → API & MCP.

Query Parameters

querystringquery

Optional search phrase (matches name JSON and code_name).

Minimum string length: 1

pageintegerquery

Page number (1-based).

Required range: 1 <= x

per_pageintegerquery

Number of results per page. limit is accepted as an alias.

Required range: 1 <= x <= 500

sortstringquery

Optional sort order, comma-separated; prefix a field with - for descending (e.g. sort=-updated_at); empty values sort last. Sortable fields: code_name, color, name, uuid. Default when omitted: name.

fieldsstring[]query

Optional response field paths (dot notation for nested groups, e.g. billing_address.street; array fields are returned whole). Comma-separated string is also accepted. Identifier field is always included.

Response

Search results

itemsobject[]

Show child attributes

paginationobject

Show child attributes

querystring

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