Download the call recording stored in the CRM (`audio/mpeg`). Available for Tele2 / Smartmex calls synced to the CRM and Bite calls. Requires the call recordings permission for this call. 404 with `external_id` when the recording is only held by Smartmex — fetch it from the Smartmex API with that ID

Download call recording

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How can we help you?

Start with Hanna basics, your profile, Dashboard, and everyday navigation.

Essentials

Manage customer information, Leads, Opportunities, and sales activities.

CRM and sales

Plan Tasks, Calendar activities, Projects, and team goals.

Work and projects

Create and manage financial documents, Payments, Expenses, contracts, and files.

Finance and documents

Manage Items, Orders, stock movements, and logistics workflows.

Items, inventory, and logistics

Handle Tickets, email, Assets, and service processes.

Service and assets

Use Reports, imports, exports, and file management tools.

Reports and data

Configure your organization, Staff, permissions, modules, security, and integrations.

System administration

Hanna CRM API v4

Download the call recording stored in the CRM (`audio/mpeg`). Available for Tele2 / Smartmex calls synced to the CRM and Bite calls. Requires the call recordings permission for this call. 404 with `external_id` when the recording is only held by Smartmex — fetch it from the Smartmex API with that ID.

uuid

Missing, invalid, or expired Bearer token.

No call recordings permission for this call.

Call not found, or no recording stored in the CRM (`external_id` set for Smartmex calls).

Rate limit exceeded. Retry after the number of seconds in the `Retry-After` header.

Download call recording

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