Accounting software integrations

Security. Transfer passwords, API keys, or other credentials only through the secure method provided by Hanna Customer Support. Never paste a secret into an email or support request body.

Hanna can be connected to supported accounting products such as Rivile and Pragma. Scope and directions are agreed for each account because configurations differ.

Rivile

Typical exchanges may include Contacts in both directions, Items and stock from Rivile to Hanna, Invoices and Proforma Invoices in both directions, Credit Notes and Payments, manufacturing, and Goods Receipts. The exact direction for every record type must be confirmed during implementation.

Pragma

Typical scenarios include receiving Invoices, Payments, and Items in Hanna. Available directions depend on the installed connector.

Before launch, agree the authoritative system, matching codes, VAT and currency handling, warehouses, numbering, and duplicate rules. Test one Contact, Item, Invoice, credit, and Payment in both systems. Contact Hanna Customer Support for an account-specific integration plan.

Troubleshooting

Check account permissions, integration status, required fields, and the external system log. If the problem persists, send the attempt time, record or event identifier, and visible error to Hanna Customer Support, without credentials.