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Tickets

Services, departments, and Staff visibility

The **Use services** option enables the Tickets field in forms. Manage the list of services in the Tickets administration section. You can assign a name to each service and, if necessary, an image.

Last updated 20 days ago

Departments are used to route requests to the responsible team. Before restricting visibility, verify that each item is assigned to the appropriate departments.

When the "Allow access only to items assigned to the user's department" setting is enabled, users will see items assigned to their departments. If an item is moved to a different department, users may no longer see it. Administrators and users with special roles may have broader visibility.

The "Allow selecting multiple departments on the request form" option is suitable for processes where multiple teams handle a single issue collaboratively. Before enabling it, check:

  1. who receives notifications;
  2. who can see the item;
  3. how it appears in reports;
  4. which request type is selected automatically.

If a user cannot see a request, check their role, assigned departments, the request's departments, and the assigned personnel. Simply selecting a service does not grant access.

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