Contact selection and file limits

The option **Allow Staff to register Tickets for all Contacts** controls which Contacts a team member can select when creating a Ticket. If this option is disabled, a team member—without a general Contacts overview—will only see the Contacts for which they are responsible.

Last updated 13 days ago

This does not affect existing configurations and does not act as a filter for the list of files. If a file is not accepted, check its extension, the specific upload settings, and this general option.

There are two fields for files:

Maximum number of files sets the number of attachments accepted per message or reply;
Allowed file formats are specified as a comma-separated list, e.g., jpg,png,pdf.

These settings do not control the total file size. If a file of an allowed format still fails to upload, check the overall upload size limit and server restrictions.

After changing the list of formats, test with one small allowed file and one small disallowed file. If messages are accepted via email, check the email attachment separately as well.

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