Connecting the Telia Smart Connect integration

Security. Transfer passwords, API keys, or other credentials only through the secure method provided by Hanna Customer Support. Never paste a secret into an email or support request body.

Create API access in Telia

In Telia Smart Connect, open the menu, select Integrations → API, and create a dedicated API account for Hanna. Give it a recognisable name. Transfer the generated username and password only through the secure method provided by Hanna Customer Support.

Link Staff after activation

After support confirms activation, open System Settings → Staff, select the relevant Staff member, and go to Integrations → PBX Telia Smart Connect. Edit the integration, enable it, enter the phone number assigned to that Telia account, and save.

Repeat the Staff-level step for each number. Test one incoming and one outgoing call, caller recognition, and the call-history entry. If a call is missing, send support the time, direction, and phone number without sending credentials.

Setup screens

The screens below follow the setup sequence described above. Labels may vary as providers update their interfaces.

Troubleshooting

Check account permissions, integration status, required fields, and the external system log. If the problem persists, send the attempt time, record or event identifier, and visible error to Hanna Customer Support, without credentials.