Connecting Tele2 Mobile Station

Security. Transfer passwords, API keys, or other credentials only through the secure method provided by Hanna Customer Support. Never paste a secret into an email or support request body.

Create the Tele2 API connection

In Tele2 self-service, open Services → Smart Call Management, continue to the Smartmex administration page, and create a dedicated API key under Management → API. Enable only the permissions required by the integration. Obtain the current allowed IP addresses and Webhook URL from Hanna Customer Support; do not copy old addresses from screenshots.

Create the Webhook using the Hanna account address provided by support, enable the required call events, and save. Transfer the API token only by the secure method specified by support.

Link a Staff member

After activation, open System Settings → Staff → Integrations → Tele2 Mobile Station. Enable the integration and enter the Staff phone number in international format, for example +3706….

Install the Mobile Station app. On Android, check Click to call and Auto dial. On iPhone, allow notifications; after starting a call in Hanna, select the Mobile Station notification and then the recipient's number to continue to the system dialler.

Test inbound, outbound, missed, and unknown-number calls before rollout.

Setup screens

The screens below follow the setup sequence described above. Labels may vary as providers update their interfaces.

Troubleshooting

Check account permissions, integration status, required fields, and the external system log. If the problem persists, send the attempt time, record or event identifier, and visible error to Hanna Customer Support, without credentials.