Tickets
Manage customer Tickets, replies, assignees, deadlines, and settings.
- Ticket list, filters, and creating a TicketSearching for Tickets, Save views, and registering a new request.
- Tickets card, assignees, and deadlinesResponse workflow, status, forwarding, departments, priorities, deadlines, and responsibilities.
- Tickets via email and the customer portalExplanation of email-based Tickets, notifications, and the customer self-service workflow.
- Tickets files, notes, and links to other modulesUse of attachments, internal notes, canned responses, and links to Tasks, Projects, and Objects.
- Tickets report, automation, and settingsOverview of settings for reports, automated actions, statuses, priorities, services, and access.